Claims process - Narrowboat insurance and inland waterways
insurance
Fast and fair claims
It’s easy to make a claim with Towergate Mardon. Our highly
experienced claims team will support you throughout. And, if
required, our specialist surveyors are on hand to sort out your
claim.
What to do if you need to make a claim:
At the scene:
- Take the names and addresses of other parties involved together
with witnesses
- Take photographs if you can
- Make no admissions of liability
As soon as possible, report the incident to us; there are a
number of ways you can do this:
If completing a claim enquiry form, please ensure that the
following information is included:
- Full details of the incident
- Police and crime number for all losses involving theft /
vandalism
Obtain a written estimate for repairs or speak to us about
recommending a repairer.
If the craft is in storage pending repairs, be aware of storage
charges. Your insurers will pay only reasonable costs.
It may be necessary for us to appoint a specialist surveyor, in
which case the costs will be met by your insurer.
In certain circumstances we may be able to make a settlement of
the claim without referring to your insurer. In which case we will
be acting on behalf of the insurer.
For more help and advice please go to claims.